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Refund policy
At [SHOP_NAME], we are committed to providing authentic, high-quality collectible coins and a secure, reliable shopping experience for every customer.
14-Day Return Policy
We accept eligible return requests submitted within 14 days of the recorded delivery date.
To qualify for a return, the item must:
- Be in its original, unused, and unaltered condition
- Remain in its original packaging, protective holder, capsule, or sealed packaging
- Include all original accessories, certificates, labels, and documentation, when applicable
- Be accompanied by valid proof of purchase
- Be supported by reasonable evidence when requested
For damaged, defective, incomplete, or incorrect orders, customers must provide appropriate supporting evidence, which may include clear photos of the item, product packaging, outer shipping package, shipping label, or other information reasonably necessary to verify the issue.
Return requests submitted more than 14 days after the recorded delivery date will not be accepted, except where otherwise required by applicable law.
Items that do not meet the applicable return requirements may not be accepted for return.
Requests Submitted Within 6 Hours of Delivery
We strongly encourage customers to inspect their orders immediately upon delivery.
If you discover an issue and submit an eligible return request within 6 hours of the recorded delivery time, your request will receive priority review and assistance.
To help us verify your request, you must provide appropriate supporting evidence, which may include:
- Your order number
- A clear description of the reason for the return
- Clear photos of the item received
- Clear photos showing any damage, defect, or incorrect item, when applicable
- Photos of the product packaging
- Photos of the outer shipping package and shipping label, when applicable
- Any other information reasonably required to verify the issue
Please retain the item and all original packaging until your request has been reviewed.
Submitting a request within 6 hours does not automatically guarantee approval. All return requests remain subject to verification and the eligibility requirements of this Return & Refund Policy.
Requests Submitted After 6 Hours
Return requests submitted more than 6 hours after delivery but within the 14-day return period may still be eligible.
These requests will be handled through our standard review process and may require additional processing time while we verify the condition of the item, supporting evidence, and return eligibility.
Customers must provide appropriate supporting evidence when requested.
Return requests submitted after the 14-day return period will not be accepted, except where otherwise required by applicable law.
Non-Returnable Items
To protect the integrity, condition, and collectible value of our products, the following items are not eligible for return:
- Coins removed from sealed packaging, protective capsules, holders, or original packaging
- Items that have been cleaned, polished, altered, scratched, damaged, mishandled, or modified after delivery
- Customized, personalized, or special-order products
- Final-sale or clearance items
- Items returned without the original packaging, certificates, or included documentation
- Items showing signs of use or improper storage
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact our customer support team as soon as possible.
Requests submitted within 6 hours of the recorded delivery time will receive priority review and assistance.
Requests submitted after 6 hours will be subject to our standard review process but must still be submitted within the 14-day return period.
Please provide:
- Your order number
- A clear description of the issue
- Clear photos of the item received
- Clear photos showing the damage or defect, when applicable
- Photos of the product packaging
- Photos of the outer shipping package and shipping label, when applicable
Additional evidence may be requested where reasonably necessary to verify the claim.
Please retain the item and all original packaging until your claim has been reviewed.
After reviewing the information provided, [SHOP_NAME] may offer an appropriate resolution, including a replacement, exchange, store credit, or refund, subject to eligibility and applicable law.
Return Authorization
Customers must contact our customer support team and receive authorization before returning an item.
Returns sent without prior authorization may not be accepted or processed.
Once your return request has been approved, we will provide instructions regarding where and how to send the item.
Please do not return products to the address shown on the original shipping package unless specifically instructed to do so by our customer support team.
Refund Process
Once the returned item has been received, it will be inspected to verify that it meets the requirements of this Return & Refund Policy.
We will notify you whether your refund has been approved or declined after the review has been completed.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that additional processing time may be required by your bank, credit card provider, or financial institution before the refund appears in your account.
Original shipping fees are non-refundable unless the return is caused by an error made by [SHOP_NAME] or the item arrived damaged, defective, or incorrect.
Return Shipping
If the return is required because the item arrived damaged, defective, or incorrect, [SHOP_NAME] will cover the approved return shipping costs.
For all other approved returns, the customer is responsible for return shipping expenses.
We recommend using a trackable and insured shipping service, especially when returning valuable collectible items.
[SHOP_NAME] is not responsible for returned packages that are lost, damaged, or delivered to the wrong address during return transit when shipping is arranged by the customer.
Order Cancellations
Orders may be canceled only before they have been processed or prepared for shipment.
Once an order has been processed or shipped, it cannot be canceled and must be handled in accordance with this Return & Refund Policy.
Cancellation requests are not guaranteed and should be submitted to our customer support team as soon as possible.
Exchanges
Exchanges may be available for eligible items, subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or store credit after the returned item has been received and inspected.
Contact Us
For questions regarding returns, refunds, cancellations, damaged items, defective items, or incorrect orders, please contact our customer support team.
[SHOP_NAME]
Email: [SHOP_EMAIL]
To help us review your request efficiently, please include your order number, reason for the request, and all relevant supporting evidence when contacting us.
[SHOP_NAME] is committed to reviewing every eligible request fairly and providing a professional shopping experience.
Thank you for choosing [SHOP_NAME].